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Explore our member resources and contact options
Contact our team
Teletypewriter (TTY) for the hearing impaired
Toll-Free U.S.: 1-800-225-6378
Eugene, OR: 1-541-225-6801
Phone
1-724-473-6333 or 1-724-4PENFED
Monday - Saturday: 8 AM-8 PM EST
Sunday: Closed
Toll-Free International Phone Numbers
Spain: +900-99-1013
Italy: +800-876204
Germany: +0800-818-5360
UK: +0800-89-1401
Direct Dial: 1-541-225-6700
Fax
U.S. 1: 1-800-557-7328
U.S. 2: 1-800-278-2212
Belgium: +0800-74364
Italy: +800-876224
Spain: +900-94-1156
Germany: +0800-818-5370
UK: +0800-89-1422
Japan: +00531-11-3681
Box 1432
Alexandria, VA 22313-2032
Box 247009
Omaha, NE 68124-7009
Activate your debit card and set or reset your PIN
Account access:
Log in or download the PenFed mobile app.
General contact:
Call us at 1-877-856-9690.
For international calls: Dial your country's exit code (00 in many countries) +1-531-210-3511.
Report security issues:
Lost or stolen debit card, or unauthorized transactions: Call 1-866-820-8875.
Redeem Platinum Rewards, Power Cash Rewards, and Pathfinder Rewards
Log in and go to your credit card account.
Activate your card and set or reset your PIN
Log in or download the PenFed mobile app.
Call us at 1-877-856-9690.
For international calls: Dial your country's exit code (00 in many countries) +1-531-210-3511.
Report security issues
Lost or stolen debit card, or unauthorized transactions: Call 1-866-820-8875.
Credit card payments
Digital
For fast and free same day service, Log in or download the PenFed mobile app.
Transfer funds from your PenFed checking or savings account or a verified third-party account.
Standard:
PenFed Credit Union, P.O. Box 247080, Omaha, NE 68124-7080
Cash is not accepted. Please allow five (5) to seven (7) business days for postal mail handling and delivery. For accurate processing, please write the account number in the memo line on the check and provide the supplied payment coupon.
Express:
PenFed Credit Union, Attn: Payment Processing, 13220 Fort Street, Omaha, NE 68164
Cash is not accepted.
For accurate processing, please write the account number in the memo line on the check and provide the supplied payment coupon.
Ask about a vehicle title
How do I send my title to PenFed?
Submit proof of vehicle insurance
How do I submit proof of insurance?
Request a payoff quote
Auto Loan payoffs
PenFed Credit Union
Auto Payoff
P.O. Box 1432
Alexandria, VA 22313-2032
Or
PenFed Credit Union
Auto Payoff
2930 Eisenhower Avenue
Alexandria, VA 22314
Request a payoff quote
Home loan experts
For first and second mortgage information and applications.
Toll-Free U.S.: 1-800-970-7766
Monday-Friday: 8:00 AM-8:00 PM EST
Saturday: 9:00 AM-5:00 PM EST
Sundays: Closed
Mortgagee clause
For mortgage and equity lines of credit.
PenFed Credit Union
ISAOA ATIMA
P.O. Box 100538
Florence, SC 29502
Fax
Submit an inquiry regarding your mortgage or home equity line of credit.
1-703-633-7091